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FAQ's

← Knowledge Base

  1. Who is ShowingTime?

  2. How can I find out more information about your company?

  3. How Come My Listing Is Not Showing up When I Log In?

  4. Does ShowingTime Have a Support Team?

  5. As a seller, what do I need to do?

  6. Why Can’t I Change Some Settings?

  7. Why is More Than One Realtor In My Home at a Time?

  8. What if I have more than one listing for sale?

  9. Can I Share These Appointments With a Family Member?

  10. Can I register for service with a cell phone number?

  11. Can I communicate with my agent through the app?

  12. When I Select the Button to Download the App It's Not Taking Me Anywhere. What Do I Do now?

  13. I'm being asked which app I want to manage the link with. Which do I choose?

  14. Help! The Message Says My Username Is Already in Use.

  15. Is There a Dedicated App for My Computer?

  16. Can I Login/Sign-In/Authenticate Into More Than One Device?

  17. What Phones Are Able to Support the Home by ShowingTime Mobile App?

  18. Can I use the app on an iPad or Android Tablet?

  19. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?

  20. What are the differences between the mobile app and the mobile website?

  21. Does it Cost Anything to Use Home by ShowingTime and What Are the Benefits to Using It?

  22. Can you explain why you need certain permissions?

  23. How do I log out of the app?

  24. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?

  25. How Can I Contact My Agent?

  26. How Do I Login?

  27. Can I use this app on my computer?

  28. How do I see my listing's activity and showing history?

  29. What if I need to prevent showings for an hour?

  30. Email Troubleshooting

  31. Why Do You Send SMS Messages From Different Numbers?

  32. Help: I Can't Access Home by ShowingTime!

  33. How Can I Remedy Issues With the Mozilla Firefox Web Browser?

  34. How Can I Remedy Issues With Internet Explorer?

  35. How can I remedy issues with the Safari Web browser?

  36. How Can I Remedy Issues With the Google Chrome Web Browser?

  37. When a showing is requested, does the agent see my information?

  38. Agent Question: How Can I Enable My Sellers for Home by ShowingTime?

  39. How come the status of my listing is different than the Multiple Listing Service?

  40. What If I am Selling One Home and Buying Another?

  41. Does Home by ShowingTime Work on Tablets?

  42. How Can I Change my Email Address?

  43. How Come I Don’t Receive Text (SMS) Messages After 10 PM?

  44. What if i see my old listing?

  45. Can I Change a Declined Appointment into a Confirmed One?

  46. I see an appointment that is marked declined, but I didn't decline it, what is going on?

  47. What if I forget my username?

  48. Can I Communicate With the Buyer's Agent?

  49. Can I cancel/delete my account?

  50. Can I Use Home by ShowingTime to Sell My Own Listing?

  51. Can I Schedule My Own Showings?

  52. Why do you not display the Buyer's Agent's information?

  53. Why do I see Price Change entries in the activity list?

  54. Can I Add Times When the Property Cannot be Shown?

  55. How Do I Install Home by ShowingTime?

  56. What are the Showable Hours?

  57. Can I Link Appointments to My Calendar?

  58. Where can I see my appointments?

  59. What if I Would Like to Have a Phone Call When a Showing is Planned?

  60. Can I offer multiple times that are available for showings when rescheduling?

  61. What If I don't see showings on my listing?

  62. How Did the Showing Go?

  63. Why do appointments automatically confirm?

  64. Do I Need to Purchase Anything to Use Home by Showingtime?

  65. Why Do You Ask for Feedback So Often?

  66. Where is My Listing?

  67. Can You Add my Listing to my Account?

  68. When I Log in, I Do Not See my Listing. What Do I Do Next?

  69. I Have not Received the Setup Email. What Do I Do?

  70. Can I Set Times When My Listing Is Not Available?

  71. Why Do You Only Send Messages to One of My Phone Numbers?

  72. My username was not found. What do I do next?

  73. Why do Agents Schedule Appointments for a Range of Time Like 8:30 - 9:30?

  74. Should I update to the latest version of the app?

  75. Why do I get a phone call about showings around 8 am?

  76. Why Do I Get Multiple Notifications About the Same Appointment?

  77. Can I See a Photo Gallery of My Home?

  78. Why Does It Take Appointments So Long to Sync to Google Calendar?

  79. What if I Only Want Emails or Text Messages When Showings are Confirmed?

  80. As another owner, what if I want to confirm or deny showings?

  81. Who Can View the Feedback on my Listing?

  82. Is My Username the Same as My Email Address?

  83. What Are Some Reasons I Can Select When I Cancel?

  84. Does the App Support Face/Touch ID?

  85. I've Used This App Before But Sold/Bought My Home. Is My Account Still Active?

  86. Why Does Your App Allow Agents to Schedule at the Same Time?

  87. Can I Get In Touch With the Requesting Agent?

  88. Can I Get a List of all of the Agents that have Viewed my Listing?

  89. What If I Have Multiple Properties?

  90. Who Is the Agent That Is In My Home?

  91. Can I Schedule Appointments?

  92. Why Does the Notification Count Differ from the Number of Showings?

  93. I’ve Accepted an Offer, What Happens to the Appointments Scheduled?

  94. How Can I Suggest Updates to the Listing SnapShot?

  95. Why Do I and My Spouse Have to Confirm Appointments?

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 888-367-4009
Email: support@showingtime.com

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