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  1. Agent Question: How Can I Enable My Sellers for Home by ShowingTime?

  2. As a Buyer, Can I use Home by ShowingTime without an Agent?

  3. As a Buyer, What Do I Need to Do?

  4. As a seller, what do I need to do?

  5. As another owner, what if I want to confirm or deny showings?

  6. Can Agents Schedule Appointments at the Same Time as Another Showing?

  7. Can I Add a Second Number That Can Also Get Notifications?

  8. Can I Add My Own Listing or Use the App to Host FSBO Listings?

  9. Can I Add Points of Interest?

  10. Can I Add Times When the Property Cannot be Shown?

  11. Can I block off/restrict times when I know I will be unavailable for showings?

  12. Can I Cancel an Appointment?

  13. Can I cancel/delete my account?

  14. Can I Change a Declined Appointment into a Confirmed One?

  15. Can I Change My Username And/or Password?

  16. Can I change the listing address, price or details of my listing?

  17. Can I Choose How I Am Notified of Feedback Responses?

  18. Can I communicate with my agent through the app?

  19. Can I Communicate With the Buyer's Agent?

  20. Can I Contact my Buyer's Agent?

  21. Can I Get a List of all of the Agents that have Viewed my Listing?

  22. Can I Get In Touch With the Requesting Agent?

  23. Can I Link Appointments to My Calendar?

  24. Can I Login/Sign-In/Authenticate Into More Than One Device?

  25. Can I offer multiple times that are available for showings when rescheduling?

  26. Can I Post an Open House?

  27. Can I register for service with a cell phone number?

  28. Can I remove/delete past showings?

  29. Can I Reschedule Appointments?

  30. Can I respond to the Feedback?

  31. Can I Schedule Appointments?

  32. Can I Schedule My Own Showings?

  33. Can I See a Photo Gallery of My Home?

  34. Can I see my Tours?

  35. Can I see upcoming showings?

  36. Can I Set Times When My Listing Is Not Available?

  37. Can I Share These Appointments With a Family Member?

  38. Can I upload a photo of my house?

  39. Can I Use Home by ShowingTime to Sell My Own Listing?

  40. Can I use the app on an iPad or Android Tablet?

  41. Can I use this app on my computer?

  42. Can More Than One Person get the Feedback?

  43. Can my agent update my contact information?

  44. Can My Family Get Notifications?

  45. Can my family have accounts?

  46. Can occupants/tenants receive notifications?

  47. Can You Add my Listing to my Account?

  48. Can you explain why you need certain permissions?

  49. Do I Already Have an Account?

  50. Do I Need to Purchase Anything to Use Home by Showingtime?

  51. Does Home by ShowingTime Work on Tablets?

  52. Does it Cost Anything to Use Home by ShowingTime and What Are the Benefits to Using It?

  53. Does ShowingTime Have a Support Team?

  54. Does the App Support Face/Touch ID?

  55. Does The Showing Really Take Two Hours?

  56. Email Troubleshooting

  57. Getting Started with Home by ShowingTime as an Owner

  58. Getting Started: Frequently Asked Questions

  59. Help, I don't know my username

  60. Help, I stopped receiving text messages on my phone.

  61. Help: I am No Longer Receiving Notifications for Showings on My Listing

  62. Help: I Can't Access Home by ShowingTime!

  63. Help! The Message Says My Username Is Already in Use.

  64. How Can I Change my Email Address?

  65. How Can I Confirm an Appointment?

  66. How Can I Contact My Agent?

  67. How Can I Download Home by ShowingTime?

  68. How can I find out more information about your company?

  69. How can I get more feedback from showings?

  70. How Can I Prevent No-Shows?

  71. How Can I Remedy Issues With Internet Explorer?

  72. How Can I Remedy Issues With the Google Chrome Web Browser?

  73. How Can I Remedy Issues With the Mozilla Firefox Web Browser?

  74. How can I remedy issues with the Safari Web browser?

  75. How can I remove an old listing?

  76. How Can I Suggest Updates to the Listing SnapShot?

  77. How can I troubleshoot browser issues?

  78. How Come I Don’t Receive Text (SMS) Messages After 10 PM?

  79. How Come My Listing Is Not Showing up When I Log In?

  80. How come the status of my listing is different than the Multiple Listing Service?

  81. How Did the Showing Go?

  82. How Do I Access a ShowingTime LIVE Video Tour?

  83. How Do I Clear Notifications from the Notification Center?

  84. How Do I Get Started?

  85. How Do I Install Home by ShowingTime?

  86. How Do I Link (or Synchronize) Appointments To My Calendar?

  87. How do I log out of the app?

  88. How Do I Login?

  89. How do I see my listing's activity and showing history?

  90. How Do I Set Up My Listing Notifications?

  91. How will I know if an appointment was rescheduled?

  92. I cannot create an account because it says my email address is already connected to one

  93. I don't have a smartphone or I'm using a device not currently supported by your app. Is there a mobile version I could use instead?

  94. I Dont Have Any Other Instructions in My Email, What Now?

  95. I Have not Received the Setup Email. What Do I Do?

  96. I see an appointment that is marked declined, but I didn't decline it, what is going on?

  97. I'm being asked which app I want to manage the link with. Which do I choose?

  98. I've Used This App Before But Sold/Bought My Home. Is My Account Still Active?

  99. I’ve Accepted an Offer, What Happens to the Appointments Scheduled?

  100. If I lose my device, how can I be assured that sensitive information isn't seen by a lurker?

  101. Introduction to the Home by ShowingTime Application

  102. Is Feedback Required?

  103. Is It Possible to Add a Second Text (SMS) Number?

  104. Is My Username the Same as My Email Address?

  105. Is There a Dedicated App for My Computer?

  106. Listing Activity Report

  107. My Contact Information isn't Correct. How Do I Change It?

  108. My username was not found. What do I do next?

  109. QuickStart Guide

  110. Resources

  111. Should I update to the latest version of the app?

  112. Some of these feedback questions are not helpful. What can I do?

  113. The "Manage this Listing" link isn't opening in the Home by ShowingTime Mobile App. What do I do?

  114. The Notification Center

  115. Welcome to Home by ShowingTime

  116. What are Agent Inquiries?

  117. What are Instructional Views?

  118. What Are Some Reasons I Can Select When I Cancel?

  119. What are the differences between the mobile app and the mobile website?

  120. What are the Showable Hours?

  121. What do the symbols mean next to the appointment notifications.

  122. What does Propose Better Time mean?

  123. What Does Push Mean?

  124. What happens if I accidentally cancel a showing?

  125. What happens when the listing status changes?

  126. What If I am Selling One Home and Buying Another?

  127. What If I Change Agents?

  128. What if I Don't See My Active Listing?

  129. What If I don't see showings on my listing?

  130. What If I Don't Want Feedback?

  131. What if I forget my password?

  132. What if I forget my username?

  133. What if I have more than one listing for sale?

  134. What If I Have Multiple Properties?

  135. What if i need to add special notes per showing request?

  136. What if I need to prevent a showing from occurring at a certain time?

  137. What if I need to prevent showings for an hour?

  138. What if I Only Want Emails or Text Messages When Showings are Confirmed?

  139. What if I receive multiple copies of notifications?

  140. What if i see my old listing?

  141. What if I Would Like to Have a Phone Call When a Showing is Planned?

  142. What if My Agent Already Set Up My Account?

  143. What If My Home Is Not Connected to My Account?

  144. What If My Home is Re-listed or Refreshed?

  145. What If my spouse gets notifications and I do not?

  146. What is an agent preview?

  147. What is an appraisal?

  148. What is an Inspection?

  149. What is an SMS?

  150. What is the Feedback Rating Scale?

  151. What is the Listing Snapshot?

  152. What Phones Are Able to Support the Home by ShowingTime Mobile App?

  153. What types of notifications can I receive?

  154. When a showing is requested, does the agent see my information?

  155. When I Log in, I Do Not See my Listing. What Do I Do Next?

  156. When I Select the Button to Download the App It's Not Taking Me Anywhere. What Do I Do now?

  157. When Is the Showing Over?

  158. Where are my Past Showings?

  159. Where can I see my appointments?

  160. Where Is My Feedback?

  161. Where is My Listing?

  162. Which App Do I Need?

  163. Who Can View the Feedback on my Listing?

  164. Who is ShowingTime?

  165. Who Is the Agent That Is In My Home?

  166. Who is the Buyer's Agent?

  167. Who sees my information?

  168. Why can't I confirm an appointment?

  169. Why Can’t I Change Some Settings?

  170. Why did I get a request for a showing 5 minutes before the start time?

  171. Why do Agents Schedule Appointments for a Range of Time Like 8:30 - 9:30?

  172. Why do appointments automatically confirm?

  173. Why Do I and My Spouse Have to Confirm Appointments?

  174. Why do I get a phone call about showings around 8 am?

  175. Why Do I Get Multiple Notifications About the Same Appointment?

  176. Why Do I Get the Message That My Email Address Is Not Correct?

  177. Why do I not get a text (SMS) right away?

  178. Why do I see Price Change entries in the activity list?

  179. Why Do I See So Many “Showings”?

  180. Why Do You Ask for Feedback So Often?

  181. Why do you not display the Buyer's Agent's information?

  182. Why Do You Only Send Messages to One of My Phone Numbers?

  183. Why Do You Send SMS Messages From Different Numbers?

  184. Why Does It Take Appointments So Long to Sync to Google Calendar?

  185. Why Does the Notification Count Differ from the Number of Showings?

  186. Why Does Your App Allow Agents to Schedule at the Same Time?

  187. Why is More Than One Realtor In My Home at a Time?

  188. Will I be notified when a showing is scheduled?

  189. Will I Need to Sync My Calendar Again for New Appointments?

Feedback and Knowledge Base

Our support team is available from:

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Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057

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